Refund policy

Goplus is a professional manufacturer of Sports Goods, Tools, Home Decor and Industry Goods.

At Goplus, we work passionately to create products with simplicity and usability. We talk and listen to our customers and value every constructive feedback from them to improve our products and services。

Product Returns:
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached to the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.

Reiterate: Items that Cannot be Returned or Exchanged:

*Sale items
*Customized items
*Offline purchases (items or parts not listed on our website)
*Products marked as "Non-returnable" on the product page
*Bundled discounts (unless the entire set is returned)
*Assembled or disassembled products
*Any item beyond 30 days from the delivery date
If the item is damaged or defective, the above exclusions do not apply. In such cases, please take relevant photos and send them to us so we can assist in resolving the issue.

Please Note: Returned items must remain in brand new, unused condition, and must be returned in their original packaging. If you no longer have the original packaging, a repackaging fee of $45 will be charged per item.

To initiate a return for an exchange or refund, please email us at support@goplusus.com, you can apply for a return.
Once your request is approved, you can download the return label.
If you want to return it by yourself, please email us at support@goplusus.com along with the return tracking number(s).

Please send all returns to:
Goplus
75 Quarterman Road,
Guelph, Ontario, N1C 0A8
778-300-1840


We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Goplus. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

Order Cancellations
Order Cancellation Before Shipment:

If you need to cancel your order, you must cancel within 24 hours to receive a full refund.

Note: Orders cannot be canceled for free if we have shipped within 12 hours. A 2% transaction fee will be charged for orders over $300 USD.

To cancel your order, please email us at support@goplusus.com. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.

Please note that we are updating our system maintenance between 11:30 pm-4:00 am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time, please contact our customer service at support@goplusus.com.

Order Cancellation after Shipment:
If you need to cancel after 24 hours of the order and before the item is delivered, please email us at support@goplusus.com to apply to cancel the order.  We will process and recall your item(s) right away.
If the package has been recalled, you will receive a full refund minus a flat recall fee of $21*, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $21.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with support@goplusus.com right away. Cancellations after shipment are only valid to UPS ground delivery service and FedEx. Any items delivered by truck, UPS surepost, or USPS cannot be recalled. All orders must be rejected at delivery.

Returned Products:
For any item returns, you can request a return label. Please notify us in advance of any of the following returned reasons, so we can anticipate that return.

Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please email us at support@goplusus.com. Our support team will quickly reassess the issue and provide you with a response for up to 48 hours.

Received the Wrong Item:
We follow careful order-picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.

Please email us at support@goplusus.com to apply for returns. We will, upon request, send you the correct item or issue a full refund.

Item Damaged During Transit:
In the unlikely event your item arrives at you in less than perfect condition, please reject the delivery immediately and get in touch with us at support@goplusus.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and received confirmation. We may require images and/or videos of the defective product.

Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at support@goplusus.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.

Item Received not as Described

Sorry for the inconvenience, please email us at support@goplusus.com. You can choose to keep the item with a partial refund or return this product to receive a refund. 

Note: Goplus can cancel orders and refund customers' money because of pricing errors (or for any reason)